Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2891| Title: | Service Productivity IVIanagement Improving Service Performance using DATA ENVELOPMENT ANALYSIS (DEA) |
| Authors: | H. David Sherman Joe Zhu |
| Issue Date: | 2006 |
| Publisher: | SPRINGER |
| URI: | http://hdl.handle.net/123456789/2891 |
| ISBN: | 9780387332314 |
| Appears in Collections: | E-BOOKS |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Service Productivity Management.pdf | 25.99 MB | Adobe PDF | View/Open |
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